{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-17T19:16:55.320Z"
  },
  "data": {
    "id": "incident_statuspage_aircall_c5vsfmmlm8r7",
    "slug": "aircall-users-with-connectivity-issues-2026-10-17",
    "title": "Users with connectivity issues",
    "summary": "Users with connectivity issues",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-17T16:23:08.691+00:00",
    "updatedAt": "2026-10-17T17:57:22.782+00:00",
    "resolvedAt": "2026-10-17T17:57:22.762+00:00",
    "provider": {
      "slug": "aircall",
      "name": "Aircall"
    },
    "affectedServices": [
      {
        "slug": "aircall-apps",
        "name": "Apps & Dashboard"
      }
    ],
    "links": {
      "html": "/incidents/aircall-users-with-connectivity-issues-2026-10-17",
      "api": "/api/v1/incidents/aircall-users-with-connectivity-issues-2026-10-17",
      "providerHtml": "/providers/aircall",
      "alerts": "https://outagedeck.com/account?stack=aircall&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Aircall reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_aircall_status",
      "kind": "official_api",
      "name": "Aircall Status",
      "checkedAt": "2026-10-17T19:10:11.121+00:00",
      "stale": false,
      "officialUrl": "https://status.aircall.com",
      "statusPageUrl": "https://status.aircall.com"
    },
    "updates": [
      {
        "id": "update_statuspage_aircall_c5vsfmmlm8r7_73tw7t9sxghd",
        "status": "investigating",
        "body": "We are currently investigating a subset of users with connectivity issues.",
        "createdAt": "2026-10-17T16:23:08.997+00:00"
      },
      {
        "id": "update_statuspage_aircall_c5vsfmmlm8r7_rhd4mddnt3sf",
        "status": "identified",
        "body": "The issue seems to be limited to one of the Roaming regions - Singapore.\n\nAffected users can navigate to Settings > Network Diagnosis > choose a different Roaming selection. \n\nOther regions are operating normally.",
        "createdAt": "2026-10-17T16:48:26.54+00:00"
      },
      {
        "id": "update_statuspage_aircall_c5vsfmmlm8r7_qtvwtx42nq6f",
        "status": "monitoring",
        "body": "Users connected to the Singapore Roaming location have been moved to the Roaming location Japan. \n\nWe are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.",
        "createdAt": "2026-10-17T17:52:17.447+00:00"
      },
      {
        "id": "update_statuspage_aircall_c5vsfmmlm8r7_czxd8n05gwkb",
        "status": "resolved",
        "body": "We can confirm this issue is fully resolved. The Roaming region Singapore is fully operational. \nIf you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.",
        "createdAt": "2026-10-17T17:57:22.762+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}