Provider
AircallIncident detail
AI Agents not reading Knowledge Base
Resolved incidentMinor
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Timeline
Incident updates
Every update Aircall posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.
Monitoring
The issue with AI Agent access to their configured Knowledge Bases has had a fix applied. We are no longer seeing errors and will continue to monitor
Resolved
This is confirmed fully resolved
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