{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-05T20:11:15.207Z"
  },
  "data": {
    "id": "incident_statuspage_aircall_nlvfc8mygnw7",
    "slug": "aircall-ai-agents-not-reading-knowledge-base-2026-08-05",
    "title": "AI Agents not reading Knowledge Base",
    "summary": "AI Agents not reading Knowledge Base",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-08-05T16:48:27.99+00:00",
    "updatedAt": "2026-08-05T17:16:21.579+00:00",
    "resolvedAt": "2026-08-05T17:16:21.563+00:00",
    "provider": {
      "slug": "aircall",
      "name": "Aircall"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/aircall-ai-agents-not-reading-knowledge-base-2026-08-05",
      "api": "/api/v1/incidents/aircall-ai-agents-not-reading-knowledge-base-2026-08-05",
      "providerHtml": "/providers/aircall"
    },
    "impactSummary": "Aircall reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_aircall_status",
      "kind": "official_api",
      "name": "Aircall Status",
      "checkedAt": "2026-08-05T20:05:03.364+00:00",
      "officialUrl": "https://status.aircall.com",
      "statusPageUrl": "https://status.aircall.com"
    },
    "updates": [
      {
        "id": "update_statuspage_aircall_nlvfc8mygnw7_s73jw236q7gs",
        "status": "investigating",
        "body": "We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.",
        "createdAt": "2026-08-05T16:48:28.113+00:00"
      },
      {
        "id": "update_statuspage_aircall_nlvfc8mygnw7_tct7jt02spt2",
        "status": "monitoring",
        "body": "The issue with AI Agent access to their configured Knowledge Bases has had a fix applied.  We are no longer seeing errors and will continue to monitor",
        "createdAt": "2026-08-05T16:59:07.399+00:00"
      },
      {
        "id": "update_statuspage_aircall_nlvfc8mygnw7_6qsfx7d2d4rr",
        "status": "resolved",
        "body": "This is confirmed fully resolved",
        "createdAt": "2026-08-05T17:16:21.563+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}