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Incident detail

Global: Xero - some customers may be experiencing issues in Xero

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update Xero posted, oldest to newest, exactly as it appeared on their official status page.

  1. Identified

    We are aware some customers trying to access Xero are experiencing slowness or errors. Our team is investigating this with urgency

  2. Monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  3. Resolved

    Our team has resolved the issue impacting customers trying to navigate and use Xero. We apologise for any inconvenience this has caused.

    A product release caused some features in Xero to become unavailable, and a rollback has restored service.

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