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Incident detail

AU: Batch Payments - some customers may be unable to process batch payments in Xero.

Resolved incidentMinor

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Timeline

Incident updates

Every update Xero posted, oldest to newest, exactly as it appeared on their official status page.

  1. Identified

    We're aware that some customers in Australia are unable to process batch payments in Xero, and are receiving an error.

    We have identified what is causing this issue and are releasing a fix.

    This is our top priority and we will update you as soon as we can.

  2. Monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  3. Resolved

    Our team has resolved the issue impacting Australian customers trying to process batch payments in Xero. We apologise for any inconvenience this has caused.

    A product release caused batch payments to become unavailable and a rollback has returned sevice.

    We learn from every incident and put measures in place to prevent issues from happening again.

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