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Global: Xero - some customers may be experiencing issues in Xero

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update Xero posted, oldest to newest, exactly as it appeared on their official status page.

  1. Identified

    We have identified what is causing some customers to experience errors when using Xero and we're working on a fix now. Our technical team have identified this was caused by an outage that one of our external providers experienced. We apologise for any inconvenience this has caused.

  2. Monitoring

    Our team has implemented a fix and we are currently monitoring the results. We apologise for any inconvenience this has caused.

  3. Resolved

    Our team has resolved the issue impacting our customers experiencing errors in Xero. Our technical team identified this was caused by an outage that one of our external providers experienced. We apologise for any inconvenience this has caused.

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