Provider
XeroIncident detail
AU: Customers are experiencing errors when using Activity Statement Prefill
Resolved incidentMinor
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Timeline
Incident updates
Every update Xero posted, oldest to newest, exactly as it appeared on their official status page.
Identified
We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.
Identified
We're continuing to work with the ATO on this issue, who are investigating on their end. Customers can still file Activity Statements to the ATO.
Monitoring
The ATO have implemented a fix and we are currently monitoring the results.
Resolved
The ATO have resolved the issue impacting customers retrieving Activity Statement Prefill. We apologise for any inconvenience this has caused.
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