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Incident detail

Issue with Call Transfers

Resolved incidentMinor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are aware of issues that may be impacting your ability to transfer calls. Our engineers are working to resolve the issue as soon as possible. Thank you for your patience and understanding. If you have any questions, please contact Vonage Support

  2. Monitoring

    Initial mitigation measures have been taken and Vonage services continue to show signs of recovery following today's interruption in call park and call transferring services. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact Vonage Support

  3. Monitoring

    Vonage services continue to show signs of recovery following today's interruption with call transferring using the Call Park feature. We'll continue to monitor our service levels until full service is restored.

  4. Resolved

    Vonage services have been fully restored following yesterday’s service call park and call transferring services. A formal RFO will be sent for this service issue. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact Vonage Support