Skip to content
OutageDeck

Incident detail

Some POS transactions are not completing on iOS devices Actions

Some POS transactions are not completing on iOS devices Actions

Resolved incidentMajor1 affected service

Timeline window

to

Sponsored placement

Google AdSense placeholder

This slot is reserved for future AdSense placement. It stays as a non-invasive placeholder until a client ID and slot ID are configured.

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.

  2. Monitoring

    We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.

  3. Monitoring

    We are continuing to monitor the results of the fix and are seeing recovery.

  4. Investigating

    The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.

  5. Investigating

    We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

  6. Monitoring

    A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

  7. Resolved

    Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.