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Incident detail

Some merchants are encountering errors within their admin

Some merchants are encountering errors within their admin

Resolved incidentMajor2 affected services

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Timeline

Incident updates

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  1. Investigating

    Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue. The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on storefronts. We are investigating and will keep you updated.

  2. Investigating

    We are continuing to investigate this issue.

  3. Investigating

    Our live chat and callbacks support are experiencing intermittent issues. We are investigating and will keep you updated.

  4. Identified

    We’ve identified the problem and we’re working on a solution.

  5. Identified

    We are continuing to work on a solution and will provide another update shortly.

  6. Identified

    We are working with our partners and have implemented another solution to address the issues and are monitoring the results. We will update folks shortly.

  7. Monitoring

    The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.

  8. Monitoring

    Between ~11:32am and ~1:52pm EST we experienced issues causing downtime on some admins and storefronts. This has since been resolved. The monitoring period for this issue has ended and no further impact has been observed.

  9. Resolved

    This incident has been resolved.