Skip to content
OutageDeck

Incident detail

FedEx shipping rates not available at checkout

FedEx shipping rates not available at checkout

Resolved incidentMinor0 affected services

Timeline window

to

Sponsored placement

Google AdSense placeholder

This slot is reserved for future AdSense placement. It stays as a non-invasive placeholder until a client ID and slot ID are configured.

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Monitoring

    FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated. If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.

  2. Monitoring

    We're continuing to monitor while FedEx works to find a solution for this issue.

  3. Resolved

    This incident has been resolved.