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Incident detail

US Platform 1: Delay in Data reflection in UI [IM-12802]

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

    Dynamic tag evaluation may also be affected by this.

    Further updates will be shared as they become available.

  2. Investigating

    We are continuing to investigate this issue.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Monitoring

    Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

  5. Monitoring

    We are continuing to monitor for any further issues.

  6. Monitoring

    We are continuing to monitor for any further issues.

  7. Resolved

    This incident has been resolved.

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