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PCI Platform: Some PCI Scan Finished with "No Host Alive" Status in PCI accounts (IM-12799)

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Qualys Cloud Platform Operations is investigating an issue causing some of the PCI scans to end in "No Host Alive" status in PCI accounts.

    Further updates will be shared as they become available.

    The ticket reference for this activity is IM-12799.

  2. Investigating

    We are continuing to investigate this issue.

  3. Investigating

    We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.

  4. Identified

    We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.

  5. Identified

    We are continuing to work on a fix for this issue.

  6. Monitoring

    A fix has been implemented and we are monitoring the results.

  7. Resolved

    This incident has been resolved.

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