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US Platform 1: Delay in VM Scan Processing [IM-12807]

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the US Platform 1. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI.

    Further updates will be shared as they become available.

    The ticket reference for this incident is IM-12807

  2. Identified

    Qualys Cloud Platform Operations has identified the issue and is currently implementing a fix. This problem is delaying data processing. Users will notice that information takes longer than expected to become available in UI and via API. Further updates will be shared as they become available

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Monitoring

    Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

  5. Resolved

    This incident has been resolved.

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IN Platform 1: PA (PC) & SCA Modules are getting routed to VMDR modules (IM-12806)

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EU Platform 2: Delay in VM Scan Processing [IM-12811]

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