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EU Platform 2: Delay in VM Scan Processing [IM-12811]

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the EU Platform 2. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI.

    Further updates will be shared as they become available.

    The ticket reference for this incident is IM-12811

  2. Identified

    The issue has been identified and a fix is being implemented.

  3. Identified

    We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.

  4. Monitoring

    Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

  5. Resolved

    This incident has been resolved.

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