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EU Platform 2: High Lag on Data Sync Service [IM-12790]

Resolved incidentMajor

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys EU Platform 2. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI.

    Dynamic tag evaluation may also get impacted due to this.

    Further updates will be shared as they become available.

  2. Identified

    Qualys Cloud Platform Operations team has identified the issue and is working on a fix for it, which is causing an indexing delay on the Qualys EU Platform 2. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available.

  3. Identified

    We are continuing to work on a fix for this issue.

  4. Monitoring

    A fix has been implemented and we are monitoring the results.

  5. Monitoring

    We are continuing to monitor for any further issues.

  6. Resolved

    This incident has been resolved.

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VM/PC Scan Error Across All Shared Cloud Platforms (IM-12787)

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US Platform 1: High Lag on Data Sync Service [IM-12791]

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