Provider
QualysIncident detail
EU Platform 2: Performance Degradation in multiple modules (IM-12933)
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
Qualys Cloud Platform Operations is investigating an issue causing delays in displaying agent and scan data and reporting issues in the UI on EU platform-2. We will provide further updates as they become available.
Ticket reference for this Incident: IM-12933
Investigating
We are continuing to investigate this issue.
Investigating
We are continuing to investigate this issue.
Identified
Qualys Cloud Platform operations has identified the issue and is actively working on a resolution.
Identified
Our Cloud Platform Operations team continues to investigate the performance degradation across multiple modules and is actively working to restore normal service.
Identified
We are continuing to work on a fix for this issue.
Monitoring
Qualys Cloud Platform Operations has identified the issue and implemented a fix. We have monitored the platform and confirmed that data processing is up to date and the backlog has been fully cleared.
Our team will continue to closely monitor the platform to ensure ongoing stability and uninterrupted data processing.
Thank you for your patience and cooperation throughout the resolution process.
For reference, the incident ticket number is IM-12933.
Resolved
This incident has been resolved.
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