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Incident detail

EU Platform 2: High Portal-Indexing lag [IM-12919]

Active incidentMinor1 affected service

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Started

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Investigating

    We are currently investigating this issue.

  4. Monitoring

    A fix has been implemented and we are monitoring the results.

  5. Identified

    The issue has been identified and a fix is being implemented.

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