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Nextiva Contact Center Login Issues

Resolved incidentCritical1 affected service

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Timeline

Incident updates

Every update Nextiva posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.

  2. Investigating

    Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.

  3. Identified

    We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.

  4. Monitoring

    We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.

  5. Monitoring

    We are continuing to monitor for any further issues.

  6. Resolved

    This incident has been resolved.

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