{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-08T09:13:54.908Z"
  },
  "data": {
    "id": "incident_statuspage_nextiva_s8vf2f3qzngb",
    "slug": "nextiva-nextiva-contact-center-login-issues-2026-08-07",
    "title": "Nextiva Contact Center Login Issues",
    "summary": "Nextiva Contact Center Login Issues",
    "status": "resolved",
    "severity": "critical",
    "startedAt": "2026-08-07T16:21:47.889+00:00",
    "updatedAt": "2026-08-07T18:55:45.911+00:00",
    "resolvedAt": "2026-08-07T18:55:45.895+00:00",
    "provider": {
      "slug": "nextiva",
      "name": "Nextiva"
    },
    "affectedServices": [
      {
        "slug": "nextiva-contact-center",
        "name": "Contact Center"
      }
    ],
    "links": {
      "html": "/incidents/nextiva-nextiva-contact-center-login-issues-2026-08-07",
      "api": "/api/v1/incidents/nextiva-nextiva-contact-center-login-issues-2026-08-07",
      "providerHtml": "/providers/nextiva"
    },
    "impactSummary": "Nextiva reported a critical event for the affected tracked services.",
    "source": {
      "id": "source_nextiva_status",
      "kind": "official_api",
      "name": "Nextiva Status",
      "checkedAt": "2026-08-08T09:10:45.485+00:00",
      "officialUrl": "https://status.nextiva.com",
      "statusPageUrl": "https://status.nextiva.com"
    },
    "updates": [
      {
        "id": "update_statuspage_nextiva_s8vf2f3qzngb_36kgrklt76kn",
        "status": "investigating",
        "body": "We are are actively engaged and working to resolve the issue with customers logging in to Nextiva.thrio.com. Next update will be within 15 minutes.",
        "createdAt": "2026-08-07T16:21:47.965+00:00"
      },
      {
        "id": "update_statuspage_nextiva_s8vf2f3qzngb_rmxwxk6jk4zy",
        "status": "investigating",
        "body": "Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.",
        "createdAt": "2026-08-07T16:53:44.805+00:00"
      },
      {
        "id": "update_statuspage_nextiva_s8vf2f3qzngb_bnqvw39n5qgv",
        "status": "identified",
        "body": "We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.",
        "createdAt": "2026-08-07T17:39:21.626+00:00"
      },
      {
        "id": "update_statuspage_nextiva_s8vf2f3qzngb_d16t2gsn9w1q",
        "status": "monitoring",
        "body": "We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.",
        "createdAt": "2026-08-07T18:11:15.838+00:00"
      },
      {
        "id": "update_statuspage_nextiva_s8vf2f3qzngb_j6h1xwgwff8l",
        "status": "monitoring",
        "body": "We are continuing to monitor for any further issues.",
        "createdAt": "2026-08-07T18:12:48.539+00:00"
      },
      {
        "id": "update_statuspage_nextiva_s8vf2f3qzngb_047tz8xngyqt",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-08-07T18:55:45.895+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}