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Incident detail

Nextiva Contact Center Calling Issues

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Identified

    A subset of Nextiva Contact Center customers are experiencing issues placing and receiving calls, along with handling workitems via ACD. Engineers are engaged and investigating the issue.

  2. Monitoring

    A change has been implimented and we are monitoring the results. We are seeing recovery of most core functionalities for the impacted subset and will continue to monitor to ensure full resolution.

  3. Resolved

    After monitoring, we have confirmed that all core services are functioning as intended and that there are no further issues. Incident is resolved.