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Incident detail

Issue impacting Aura instance operations

Active incidentMajor2 affected services

Timeline window

Started

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating an issue at this time.

  2. Investigating

    We are working with engineering teams and making progress with the investigations at the current time.

  3. Investigating

    We are working with engineering teams and continuing to make progress with the investigations at the current time.

  4. Identified

    We have identified the cause of the current issue and are actively working on the fix currently.

  5. Identified

    We are deploying the first part of the fix and continue actively working on rolling out the full solution. We expect an ETA in the order of 1hour from now.

  6. Identified

    We have identified the subset of instances impacted and continue to deploy the fix at this time.