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Incident detail

Aura Console Impacted - Instance View

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating an issue affecting the Aura Console where some customers may be unable to see their instances.

    This issue is caused by a failure in a third-party service that Aura depends on. Affected instances continue to run normally, and database connectivity is not impacted.

    Our team is actively investigating the issue.

  2. Investigating

    We are continuing to investigate this issue.

  3. Monitoring

    The third-party service that Aura depends on has restored normal operations and the Neo4j Aura systems have recovered.

    Our team is actively monitoring the issue to confirm Aura Console is performing as expected.

  4. Resolved

    Services are confirmed to be operational and no further interruptions are expected.