Skip to content
OutageDeck

Incident detail

Unable to upload custom content to the new Modstore

Resolved incidentMinor

Timeline window

to

Outage alerts

Get alerted the next time KnowBe4 breaks

Free email alerts for up to 5 providers — no card, live in about a minute. Paid plans add Slack, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow KnowBe4 alerts work

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating an issue preventing customers from uploading custom content to the new Modstore

  2. Resolved

    We have identified an issue with uploading custom content to the new Modstore and implemented a fix. Customers should be able to upload custom content successfully.

  3. Resolved

    On Thursday, May 28, 2026, from approximately 18:07 to 18:57 (UTC), some customers experienced issues uploading custom content to the new ModStore in KnowBe4 Security Awareness Training (KSAT).

    This issue was caused by an update to the new ModStore that disabled the language selection field in the “Add Translation” upload step, preventing customers from completing that required part of the upload process. To resolve this issue, our engineering team identified the recent deployment responsible for the defect, corrected it, and deployed the update to production. KSAT returned to normal performance by 18:57 (UTC).

    To prevent this type of issue in the future, we are improving test coverage for the affected upload flow and adding automated checks to catch similar issues before they reach production.

    No data loss occurred as a result of this issue.