{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T15:33:30.073Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_vc6vl7f5t0jl",
    "slug": "knowbe4-unable-to-upload-custom-content-to-the-new-modstore-2026-05-28",
    "title": "Unable to upload custom content to the new Modstore",
    "summary": "Unable to upload custom content to the new Modstore",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-05-28T18:17:52.912+00:00",
    "updatedAt": "2026-07-07T19:43:14.827+00:00",
    "resolvedAt": "2026-05-28T19:13:16.141+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/knowbe4-unable-to-upload-custom-content-to-the-new-modstore-2026-05-28",
      "api": "/api/v1/incidents/knowbe4-unable-to-upload-custom-content-to-the-new-modstore-2026-05-28",
      "providerHtml": "/providers/knowbe4"
    },
    "impactSummary": "KnowBe4 reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-07-23T15:25:03.539+00:00",
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_vc6vl7f5t0jl_0m0wz680dskj",
        "status": "investigating",
        "body": "We are currently investigating an issue preventing customers from uploading custom content to the new Modstore",
        "createdAt": "2026-05-28T18:17:53.002+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_vc6vl7f5t0jl_8yzdqpfc79x3",
        "status": "resolved",
        "body": "We have identified an issue with uploading custom content to the new Modstore and implemented a fix. Customers should be able to upload custom content successfully.",
        "createdAt": "2026-05-28T19:13:16.141+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_vc6vl7f5t0jl_64tmq7gbszp7",
        "status": "resolved",
        "body": "On Thursday, May 28, 2026, from approximately 18:07 to 18:57 \\(UTC\\), some customers experienced issues uploading custom content to the new ModStore in KnowBe4 Security Awareness Training \\(KSAT\\).\n\nThis issue was caused by an update to the new ModStore that disabled the language selection field in the “Add Translation” upload step, preventing customers from completing that required part of the upload process. To resolve this issue, our engineering team identified the recent deployment responsible for the defect, corrected it, and deployed the update to production. KSAT returned to normal performance by 18:57 \\(UTC\\).\n\nTo prevent this type of issue in the future, we are improving test coverage for the affected upload flow and adding automated checks to catch similar issues before they reach production.\n\nNo data loss occurred as a result of this issue.",
        "createdAt": "2026-07-07T19:43:06.1+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}