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KSAT - Widespread User Profile Access Issues

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Incident updates

Every update KnowBe4 posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We have received reports of 500 errors occurring when navigating to user profiles. We are investigating this issue and will update this page when we have more information.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Resolved

    This incident has been resolved.

  4. Resolved

    On Wednesday, June 3, 2026, from approximately 14:49 to 16:09 (UTC), customers experienced errors when accessing the User Details page in the KSAT console.

    This issue was caused by an update that introduced missing fields, which prevented the User Details page from loading. To resolve this issue, our team updated the console again to restore the missing fields, and the KSAT console returned to normal performance by approximately 16:09 (UTC). To prevent similar issues in the future, additional automated tests were added.

    No data loss occurred as a result of this issue.

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