{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-23T14:05:35.412Z"
  },
  "data": {
    "id": "incident_statuspage_knowbe4_x0cldgw6nvhq",
    "slug": "knowbe4-ksat-widespread-user-profile-access-issues-2026-06-03",
    "title": "KSAT - Widespread User Profile Access Issues",
    "summary": "KSAT - Widespread User Profile Access Issues",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-06-03T15:07:44.978+00:00",
    "updatedAt": "2026-07-15T15:23:51.961+00:00",
    "resolvedAt": "2026-06-03T18:14:47.592+00:00",
    "provider": {
      "slug": "knowbe4",
      "name": "KnowBe4"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/knowbe4-ksat-widespread-user-profile-access-issues-2026-06-03",
      "api": "/api/v1/incidents/knowbe4-ksat-widespread-user-profile-access-issues-2026-06-03",
      "providerHtml": "/providers/knowbe4"
    },
    "impactSummary": "KnowBe4 reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_knowbe4_status",
      "kind": "official_api",
      "name": "KnowBe4 Status",
      "checkedAt": "2026-07-23T14:00:49.613+00:00",
      "officialUrl": "https://status.knowbe4.com",
      "statusPageUrl": "https://status.knowbe4.com"
    },
    "updates": [
      {
        "id": "update_statuspage_knowbe4_x0cldgw6nvhq_tjn8rcbz7rvj",
        "status": "investigating",
        "body": "We have received reports of 500 errors occurring when navigating to user profiles. We are investigating this issue and will update this page when we have more information.",
        "createdAt": "2026-06-03T15:07:45.062+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_x0cldgw6nvhq_lvyffsjf8zds",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-06-03T16:16:14.345+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_x0cldgw6nvhq_hzcrvw6mnp72",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-06-03T18:14:47.592+00:00"
      },
      {
        "id": "update_statuspage_knowbe4_x0cldgw6nvhq_z763cnlvqymh",
        "status": "resolved",
        "body": "On Wednesday, June 3, 2026, from approximately 14:49 to 16:09 \\(UTC\\), customers experienced errors when accessing the **User Details** page in the KSAT console.\n\nThis issue was caused by an update that introduced missing fields, which prevented the **User Details** page from loading. To resolve this issue, our team updated the console again to restore the missing fields, and the KSAT console returned to normal performance by approximately 16:09 \\(UTC\\). To prevent similar issues in the future, additional automated tests were added.\n\nNo data loss occurred as a result of this issue.",
        "createdAt": "2026-07-15T15:23:19.374+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}