Provider
GorgiasIncident detail
Elevated latency in ecommerce data processing on the Australian region
Resolved incidentMinor
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Timeline
Incident updates
Every update Gorgias posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are currently investigating elevated latency in ecommerce data processing affecting customers in the Australia Southeast region.
Starting around 04:00 UTC on June 7, an unexpected surge in ecommerce events caused a backlog in our internal processing pipeline. As a result, ecommerce data (orders, customer events, and related updates) may be delayed by up to ~1 hour compared to real-time for affected customers. No data loss is expected — messages are queued and being processed.
The backlog is actively draining and we are monitoring the situation closely. We will provide an update once processing has returned to normal.
We apologize for the inconvenience.
Investigating
We are continuing to investigate this issue.
Resolved
Resolved — Between 04:00 and 06:37 UTC on June 7, some customers may have experienced delays in ecommerce data updates within Gorgias. The issue has been fully resolved and all systems are operating normally. We apologize for any inconvenience caused.
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