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Incident detail

Too many requests error when trying to refresh a tab or login into the helpdesk

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    Agents may experience 429 too many requests errors when refreshing the web app's page or trying to log in. We've identified the source of the issue and are working on a mitigation.

  2. Identified

    We are continuing to work on a fix for this issue.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    This incident has been resolved.

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