{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-14T06:19:31.512Z"
  },
  "data": {
    "id": "incident_statuspage_gorgias_w63ydxlqy76m",
    "slug": "gorgias-elevated-latency-in-ecommerce-data-processing-on-the-australian-region-2026-06-07",
    "title": "Elevated latency in ecommerce data processing on the Australian region",
    "summary": "Elevated latency in ecommerce data processing on the Australian region",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-06-07T06:03:31.2+00:00",
    "updatedAt": "2026-06-07T06:41:30.791+00:00",
    "resolvedAt": "2026-06-07T06:39:34.211+00:00",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/gorgias-elevated-latency-in-ecommerce-data-processing-on-the-australian-region-2026-06-07",
      "api": "/api/v1/incidents/gorgias-elevated-latency-in-ecommerce-data-processing-on-the-australian-region-2026-06-07",
      "providerHtml": "/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Gorgias reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-08-14T06:15:06.792+00:00",
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "updates": [
      {
        "id": "update_statuspage_gorgias_w63ydxlqy76m_hsfhj4fssgpl",
        "status": "investigating",
        "body": "We are currently investigating elevated latency in ecommerce data processing affecting customers in the **Australia Southeast** region.\n\nStarting around 04:00 UTC on June 7, an unexpected surge in ecommerce events caused a backlog in our internal processing pipeline. As a result, ecommerce data (orders, customer events, and related updates) may be delayed by up to ~1 hour compared to real-time for affected customers. No data loss is expected — messages are queued and being processed.\n\nThe backlog is actively draining and we are monitoring the situation closely. We will provide an update once processing has returned to normal.\n\nWe apologize for the inconvenience.",
        "createdAt": "2026-06-07T06:03:31.308+00:00"
      },
      {
        "id": "update_statuspage_gorgias_w63ydxlqy76m_w5yzzl33qlgx",
        "status": "investigating",
        "body": "We are continuing to investigate this issue.",
        "createdAt": "2026-06-07T06:10:38.285+00:00"
      },
      {
        "id": "update_statuspage_gorgias_w63ydxlqy76m_34s3lxn8gtrs",
        "status": "resolved",
        "body": "Resolved — Between 04:00 and 06:37 UTC on June 7, some customers may have experienced delays in ecommerce data updates within Gorgias. The issue has been fully resolved and all systems are operating normally. We apologize for any inconvenience caused.",
        "createdAt": "2026-06-07T06:39:34.211+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}