Provider
GorgiasIncident detail
AI Agent - Too many handovers
Resolved incidentMajor
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Timeline
Incident updates
Every update Gorgias posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't about it on their status page.
Investigating
We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't communicated about it yet.
Identified
We've confirmed that some of the AI Agent's conversations are handed over due to a partial degradation of the OpenAI's API.
Resolved
This incident has been resolved.
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