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Incident detail

AI Agent - Too many handovers

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't about it on their status page.

  2. Investigating

    We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't communicated about it yet.

  3. Identified

    We've confirmed that some of the AI Agent's conversations are handed over due to a partial degradation of the OpenAI's API.

  4. Resolved

    This incident has been resolved.

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