Provider
GorgiasIncident detail
AI Agent degraded performance
Resolved incidentMajor1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Identified
Due to third party LLM provider outage, we are experiencing degraded performance, higher latency for AI Agent and Ticket Translation
Monitoring
We changed the LLM service provider and we are monitoring the situation, we are seeing gradual improvement.
The default one is still having an open incident
Resolved
This incident has been resolved.
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