{
  "meta": {
    "version": "v1",
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        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
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      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
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    "generatedAt": "2026-08-14T06:20:55.077Z"
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  "data": {
    "id": "incident_statuspage_gorgias_wt746bkkzfsw",
    "slug": "gorgias-ai-agent-degraded-performance-2026-05-27",
    "title": "AI Agent degraded performance",
    "summary": "AI Agent degraded performance",
    "status": "resolved",
    "severity": "major",
    "startedAt": "2026-05-27T15:28:22.091+00:00",
    "updatedAt": "2026-05-28T06:07:17.349+00:00",
    "resolvedAt": "2026-05-28T06:07:17.281+00:00",
    "provider": {
      "slug": "gorgias",
      "name": "Gorgias"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/gorgias-ai-agent-degraded-performance-2026-05-27",
      "api": "/api/v1/incidents/gorgias-ai-agent-degraded-performance-2026-05-27",
      "providerHtml": "/providers/gorgias",
      "alerts": "https://outagedeck.com/account?stack=gorgias&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Gorgias reported a major event for the affected tracked services.",
    "source": {
      "id": "source_gorgias_status",
      "kind": "official_api",
      "name": "Gorgias Status",
      "checkedAt": "2026-08-14T06:15:06.792+00:00",
      "officialUrl": "https://status.gorgias.com",
      "statusPageUrl": "https://status.gorgias.com"
    },
    "updates": [
      {
        "id": "update_statuspage_gorgias_wt746bkkzfsw_v9742q4lgthd",
        "status": "identified",
        "body": "Due to third party LLM provider outage, we are experiencing degraded performance, higher latency for AI Agent and Ticket Translation",
        "createdAt": "2026-05-27T15:28:22.231+00:00"
      },
      {
        "id": "update_statuspage_gorgias_wt746bkkzfsw_cf8cnn29w1f9",
        "status": "monitoring",
        "body": "We changed the LLM service provider and we are monitoring the situation, we are seeing gradual improvement.\nThe default one is still having an open incident",
        "createdAt": "2026-05-27T16:52:29.976+00:00"
      },
      {
        "id": "update_statuspage_gorgias_wt746bkkzfsw_5vcfsptchq1w",
        "status": "resolved",
        "body": "This incident has been resolved.",
        "createdAt": "2026-05-28T06:07:17.281+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}