Provider
GorgiasIncident detail
brief delay in subscription & invoice updates
Resolved incidentMinor
Timeline window
to
Outage alerts
Get alerted the next time Gorgias breaks
Free email alerts for up to 5 providers. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Every update Gorgias posted, oldest to newest, exactly as it appeared on their official status page.
Identified
We're investigating delays in receiving and processing new incoming messages across channels. No messages are being lost, and all affected messages will be processed once the issue is resolved. Sending messages and handling of existing conversations remain unaffected.
Monitoring
A fix has been implemented and we are monitoring the results.
Monitoring
We've identified the issue. Incoming messages and conversations were not affected and continued to work normally throughout the incident.
The issue was limited to a background billing process, which briefly delayed some subscription and invoice updates. No data was lost, and the delayed updates are being processed automatically.
A fix is currently rolling out, and we're monitoring the system until the issue is fully resolved.
Identified
The issue has been resolved, and the service is operating normally again.
We are currently reprocessing historical events to fully complete the incident resolution.
Monitoring
The issue has been resolved, and the service is operating normally again.
We are currently reprocessing historical events to fully complete the incident resolution.
Monitoring
The issue has been resolved, and the service is operating normally again.
We are currently reprocessing historical events to fully complete the incident resolution.
Resolved
This incident has been resolved.
All events have been recovered
Keep exploring
More from Gorgias
Neighboring incidents on Gorgias's timeline and the rest of their record on OutageDeck.