Provider
Google WorkspaceIncident detail
**Summary** Some customers may experience slowness while using Google Drive. **Description** We are experiencing an…
Summary: Some customers may experience slowness while using Google Drive. Description: We are experiencing an issue with Google Drive beginning Tuesday, 2026-08-18 16:58 PDT. Our engineering team is currently working on a potential fix while continuing to investigate the full root cause. We will provide an update by Tuesday, 2026-08-18 22:00 PDT with current details. We apologize to all who are affected by the disruption. Symptoms: Affected customers may experience slowness while using Google Drive. Workaround: None at this time.
Resolved incidentMajor1 affected service
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Timeline
Incident updates
Every update Google Workspace posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
Summary
Some customers may experience slowness while using Google Drive.
Description
We are experiencing an issue with Google Drive beginning Tuesday, 2026-08-18 16:58 PDT.
Our engineering team is currently working on a potential fix while continuing to investigate the full root cause.
We will provide an update by Tuesday, 2026-08-18 22:00 PDT with current details.
We apologize to all who are affected by the disruption.
Symptoms
Affected customers may experience slowness while using Google Drive.
Workaround
None at this time.
Monitoring
Summary
Multiple customers in Australia and New Zealand may experience slowness or errors while using Google Drive.
Description
We are experiencing an issue with Google Drive beginning Tuesday, 2026-08-18 16:58 PDT.
Our engineering team is currently working on a potential fix while continuing to investigate the full root cause.
We will provide an update by Wednesday, 2026-08-19 00:30 PDT with current details.
Symptoms
Affected customers in Australia and New Zealand may experience slowness or errors while using Google Drive. Some customers also may observe 502 errors with Drive inaccessible for a brief period.
Workaround
None at this time.
Monitoring
Summary
Multiple customers in Australia and New Zealand may experience slowness or errors while accessing Google Drive.
Description
We are experiencing an issue with Google Drive beginning Tuesday, 2026-08-18 16:58 PDT.
Our engineering team has identified the root cause of the issue and is actively working on a mitigation strategy. There is no ETA for full resolution.
We will provide an update by Wednesday, 2026-08-19 01:30 PDT with current details.
Symptoms
Affected customers in Australia and New Zealand may experience slowness or 502 errors, with some users briefly unable to access Drive.
Workaround
None at this time.
Monitoring
Summary
Multiple customers in Australia and New Zealand may experience slowness or errors while accessing Google Drive.
Description
We are experiencing an issue with Google Drive beginning Tuesday, 2026-08-18 16:58 PDT.
Our engineering team has identified the root cause of the issue and is actively working on a mitigation strategy. There is no ETA for full resolution.
We will provide an update by Wednesday, 2026-08-19 02:00 PDT with current details.
Symptoms
Affected customers in Australia and New Zealand may experience slowness or 502 errors, with some users briefly unable to access Drive.
Workaround
None at this time.
Monitoring
Summary
Multiple customers in Australia and New Zealand may experience slowness or errors while accessing Google Drive.
Description
We are experiencing an issue with Google Drive beginning Tuesday, 2026-08-18 16:58 PDT.
Our engineering team is actively working on a mitigation strategy. There is no ETA for full resolution.
We will provide an update by Wednesday, 2026-08-19 03:00 PDT with current details.
Symptoms
Affected customers in Australia and New Zealand may experience slowness or 502 errors, with some users briefly unable to access Drive.
Workaround
None at this time.
Monitoring
Summary
Multiple customers in Australia and New Zealand may experience slowness or errors while accessing Google Drive.
Description
We are experiencing an issue with Google Drive beginning Tuesday, 2026-08-18 16:58 PDT.
Our engineering team is actively working on a mitigation strategy. There is no ETA for full resolution.
We will provide an update by Wednesday, 2026-08-19 04:30 PDT with current details.
Symptoms
Affected customers in Australia and New Zealand may experience slowness or 502 errors, with some users briefly unable to access Drive.
Workaround
None at this time.
Monitoring
Summary
Multiple customers in Australia and New Zealand may experience slowness or errors while accessing Google Drive.
Description
We are experiencing an issue with Google Drive beginning Tuesday, 2026-08-18 16:58 PDT.
Our engineering team is actively working on a mitigation strategy. There is no ETA for full resolution.
We will provide an update by Wednesday, 2026-08-19 06:00 PDT with current details.
Symptoms
Affected customers in Australia and New Zealand may experience slowness or 502 errors, with some users briefly unable to access Drive.
Workaround
None at this time.
Resolved
Summary
Multiple customers in Australia and New Zealand may have experienced slowness or errors while accessing Google Drive.
Description
The issue with Google Drive has been resolved for all affected customers as of Wednesday, 2026-08-19 05:40 PDT.
Our engineering teams determined the slowness was the result of a localized capacity and routing issue within our regional infrastructure.
To restore service, we implemented a fix to alleviate the network congestion and accelerated a planned infrastructure upgrade in the affected region to ensure normal performance levels.
We thank you for your patience while we worked on resolving the issue.
Symptoms
Affected customers in Australia and New Zealand may have experienced slowness or 502 errors, with some users briefly unable to access Drive.
Workaround
The issue is now mitigated
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