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**Summary:** Google Chat users are experiencing an issue where they receive notifications for new messages, but the…

Summary:: Google Chat users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view. Description:: We are experiencing an intermittent issue with Google Chat Friday, 2026-08-28 10:25 PDT. Our engineering team has investigated the issue and are currently working on mitigating the issue. We will provide more information by Friday, 2026-08-28 14:15 PDT with current details. We apologize to all who are affected by the disruption. Customer Symptoms:: Users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view Workaround:: Users can refresh to see new messages

Resolved incidentMinor1 affected service

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Incident updates

Every update Google Workspace posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Summary:

    Google Chat users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view.

    Description:

    We are experiencing an intermittent issue with Google Chat Friday, 2026-08-28 10:25 PDT.

    Our engineering team has investigated the issue and are currently working on mitigating the issue.

    We will provide more information by Friday, 2026-08-28 14:15 PDT with current details.

    We apologize to all who are affected by the disruption.

    Customer Symptoms:

    Users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view

    Workaround:

    Users can refresh to see new messages

  2. Resolved

    Summary

    Google Chat users experienced an issue where they received notifications for new messages, but the actual messages failed to appear in their chat application unless the user refreshed their view.

    Description

    The issue with Google Chat has been resolved for all affected users as of Friday, 2026-08-28 13:45 PDT.

    From preliminary analysis the issue was triggered due to a recent change which was rolled back to mitigate the impact.

    We thank you for your patience while we worked on resolving the issue.

    Customer Symptoms

    Users were experiencing an issue where they received notifications for new messages, but the actual messages failed to appear in their chat application unless the user refreshed their view.

    Workaround

    None as the issue is resolved.

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