{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-28T23:03:24.078Z"
  },
  "data": {
    "id": "incident_gws_y2ufhCB886p7rveYNnko",
    "slug": "google-workspace-summary-google-chat-users-are-experiencing-an-issue-where-they-receive-2026-08-28-rveynnko",
    "title": "**Summary:** Google Chat users are experiencing an issue where they receive notifications for new messages, but the…",
    "summary": "Summary:: Google Chat users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view. Description:: We are experiencing an intermittent issue with Google Chat Friday, 2026-08-28 10:25 PDT. Our engineering team has investigated the issue and are currently working on mitigating the issue. We will provide more information by Friday, 2026-08-28 14:15 PDT with current details. We apologize to all who are affected by the disruption. Customer Symptoms:: Users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view Workaround:: Users can refresh to see new messages",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-08-28T17:25:00+00:00",
    "updatedAt": "2026-08-28T20:55:51+00:00",
    "resolvedAt": "2026-08-28T20:45:00+00:00",
    "provider": {
      "slug": "google-workspace",
      "name": "Google Workspace"
    },
    "affectedServices": [
      {
        "slug": "google-meet",
        "name": "Meet & Chat"
      }
    ],
    "links": {
      "html": "/incidents/google-workspace-summary-google-chat-users-are-experiencing-an-issue-where-they-receive-2026-08-28-rveynnko",
      "api": "/api/v1/incidents/google-workspace-summary-google-chat-users-are-experiencing-an-issue-where-they-receive-2026-08-28-rveynnko",
      "providerHtml": "/providers/google-workspace",
      "alerts": "https://outagedeck.com/account?stack=google-workspace&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Google Workspace reported a low severity event affecting Google Chat.",
    "source": {
      "id": "source_google_workspace_status",
      "kind": "official_api",
      "name": "Google Workspace Status Dashboard",
      "checkedAt": "2026-08-28T23:01:11.882+00:00",
      "officialUrl": "https://www.google.com/appsstatus/dashboard",
      "statusPageUrl": "https://www.google.com/appsstatus/dashboard"
    },
    "updates": [
      {
        "id": "update_gws_y2ufhCB886p7rveYNnko_20260828t1925370000",
        "status": "investigating",
        "body": "**Summary:**\nGoogle Chat users are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view.\n**Description:**\nWe are experiencing an intermittent issue with Google Chat Friday, 2026-08-28 10:25 PDT.\nOur engineering team has investigated the issue and are currently working on mitigating the issue.\nWe will provide more information by Friday, 2026-08-28 14:15 PDT with current details.\nWe apologize to all who are affected by the disruption.\n**Customer Symptoms:**\nUsers are experiencing an issue where they receive notifications for new messages, but the actual messages fail to appear in their chat application unless the user refreshes their view\n**Workaround:**\nUsers can refresh to see new messages",
        "createdAt": "2026-08-28T19:25:37+00:00"
      },
      {
        "id": "update_gws_y2ufhCB886p7rveYNnko_20260828t2055510000",
        "status": "resolved",
        "body": "**Summary**\nGoogle Chat users experienced an issue where they received notifications for new messages, but the actual messages failed to appear in their chat application unless the user refreshed their view.\n**Description**\nThe issue with Google Chat has been resolved for all affected users as of Friday, 2026-08-28 13:45 PDT.\nFrom preliminary analysis the issue was triggered due to a recent change which was rolled back to mitigate the impact.\nWe thank you for your patience while we worked on resolving the issue.\n**Customer Symptoms**\nUsers were experiencing an issue where they received notifications for new messages, but the actual messages failed to appear in their chat application unless the user refreshed their view.\n**Workaround**\nNone as the issue is resolved.",
        "createdAt": "2026-08-28T20:55:51+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}