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**Summary:** Investigating access issues with Classroom’s new web homepage. **Description:** We are investigating…

Summary:: Investigating access issues with Classroom’s new web homepage. Description:: We are investigating reports of access issues with Classroom’s new web homepage beginning on Thursday, 2026-08-13. Our engineering team is currently working on a potential fix while continuing to investigate the full root cause. We will provide an update by Tuesday, 2026-08-18 13:00 PDT with current details. We apologize to all who are affected by the disruption. Symptoms:: Admins and some Teachers may experience permission errors when accessing Classroom’s new web homepage. Workaround:: Users should still be able to navigate to other views from the left hand pane of the interface.

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Incident updates

Every update Google Workspace posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Summary:

    Investigating access issues with Classroom’s new web homepage.

    Description:

    We are investigating reports of access issues with Classroom’s new web homepage beginning on Thursday, 2026-08-13.

    Our engineering team is currently working on a potential fix while continuing to investigate the full root cause.

    We will provide an update by Tuesday, 2026-08-18 13:00 PDT with current details.

    We apologize to all who are affected by the disruption.

    Symptoms:

    Admins and some Teachers may experience permission errors when accessing Classroom’s new web homepage.

    Workaround:

    Users should still be able to navigate to other views from the left hand pane of the interface.

  2. Monitoring

    Summary:

    Mitigating access issues with Classroom’s new web homepage.

    Description:

    Mitigation work is currently underway by our engineering team.

    The mitigation is expected to complete by Tuesday, 2026-08-18 14:00 PDT.

    We will provide more information by Tuesday, 2026-08-18 14:15 PDT.

    Symptoms:

    Admins and some Teachers may experience permission errors when accessing Classroom’s new web homepage.

    Workaround:

    Users should still be able to navigate to other views from the left hand pane of the interface.

  3. Monitoring

    Summary:

    Mitigating access issues for Workspace Admins with Classroom’s web homepage.

    Description:

    Our engineering has identified the cause and mitigation work is currently underway.

    The mitigation rollout is expected to take several hours.

    We will provide more information by Wednesday, 2026-08-19 8:00 PDT.

    Symptoms:

    Workspace Admins may experience permission errors when accessing Classroom’s web homepage.

    Remaining Classroom functionality remains unaffected.

    The Classroom Mobile App and the Classroom API are unaffected by the issue.

    Workaround:

    All other pages are unaffected and admins can navigate to other pages using the left hand pane on the interface.

    Workspace Admins can still create classes without any issue.

    Workspace Admins can also view the courses that they are in by going to https://classroom.google.com/h/tv

  4. Resolved

    Summary

    [Mitigated] Access issues for Workspace Admins with Classroom’s web homepage.

    Description

    The issue with Classroom has been resolved for all affected users as of Tuesday, 2026-08-18 15:30 PDT.

    From preliminary analysis, the issue was triggered due to a recent change which caused the permission mismatch, our Engineering team has rolled out the fix to mitigate the impact.

    We thank you for your patience while we worked on resolving the issue.

    Symptoms

    Workspace Admins may have experienced permission errors when accessing Classroom’s web homepage.

    Remaining Classroom functionality remained unaffected.

    The Classroom Mobile App and the Classroom API were unaffected by the issue.

    Workaround

    None as the issue is resolved

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