Incident detail

Inbound emails from customers to Google Support are experiencing issues.

Title: Inbound emails from customers to Google Support are experiencing issues. Description: We are experiencing an issue with Google Cloud Support beginning on Tuesday, 2026-06-30 02:03 PDT. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2026-06-30 05:30 PDT with current details. We apologize to all who are affected by the disruption. Symptoms: Inbound emails from customers to Google Support are experiencing issues. Case creation continues to work. Workaround: None at this time.

Resolved incidentMajor

Provider

Google Workspace

Timeline window

Jun 30, 2026, 9:03 AM UTC to Jul 1, 2026, 3:45 AM UTC

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Timeline

Incident updates

Every update Google Workspace posted, oldest to newest, exactly as it appeared on their official status page.

Investigating
Jun 30, 2026, 11:56 AM UTC
Title
Inbound emails from customers to Google Support are experiencing issues.
Description
We are experiencing an issue with Google Cloud Support beginning on Tuesday, 2026-06-30 02:03 PDT.
Our engineering team continues to investigate the issue.
We will provide an update by Tuesday, 2026-06-30 05:30 PDT with current details.
We apologize to all who are affected by the disruption.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation continues to work.
Workaround
None at this time.
Monitoring
Jun 30, 2026, 12:17 PM UTC
Title
Inbound emails from customers to Google Support are experiencing issues.
Description
We believe the issue with Google Support is mitigated.
Our engineering team continues to investigate the root cause.
Customers are being advised if they have an urgent issue to resend previous communication to Google Support.
We will provide an update by Tuesday, 2026-06-30 06:30 PDT with current details.
We apologize to all who are affected by the disruption.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation continues to work.
Workaround
None at this time.
Monitoring
Jun 30, 2026, 12:28 PM UTC
Title
Inbound emails from customers to Google Support are experiencing issues.
Description
We believe the issue with Google Support is mitigated.
Our engineering team continues to investigate the root cause.
Customers are being advised if they have an urgent issue to resend previous communication to Google Support.
We will provide an update by Tuesday, 2026-06-30 06:30 PDT with current details.
We apologize to all who are affected by the disruption.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation continues to work.
Workaround
Customers can continue to use the portal to add comments / notes.
Monitoring
Jun 30, 2026, 1:28 PM UTC
Title
Inbound emails from customers to Google Support are experiencing issues.
Description
We believe the issue with Google Support is mitigated.
Our engineering team continues to investigate the root cause.
Customers are being advised if they have an urgent issue to resend previous communication to Google Support.
We will provide an update by Tuesday, 2026-06-30 08:00 PDT with current details.
We apologize to all who are affected by the disruption.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation continues to work.
Workaround
Customers can continue to use the portal to add comments / notes.
Monitoring
Jun 30, 2026, 2:06 PM UTC
Title
Inbound emails from customers to Google Support are experiencing issues.
Description
We are experiencing an issue with Google Cloud Support beginning on Tuesday, 2026-06-30 02:03 PDT.
Our engineering team continues to investigate the issue.
We will provide an update by Tuesday, 2026-06-30 08:00 PDT with current details.
We apologize to all who are affected by the disruption.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation continues to work.
Workaround
Customers can continue to use the portal to add comments / notes.
Monitoring
Jun 30, 2026, 2:51 PM UTC
Title
Inbound emails from customers to Google Support are experiencing issues.
Description
Mitigation work is currently underway by our engineering team.
We do not have an ETA for mitigation at this point.
We will provide more information by Tuesday, 2026-06-30 08:45 PDT.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation and updates continues to work without any issues.
Workaround
Customers can continue to use the portal to add comments / notes.
Monitoring
Jun 30, 2026, 3:48 PM UTC
Title
Inbound emails from customers to Google Support are experiencing issues.
Description
Mitigation work is currently underway by our engineering team.
The mitigation is expected to complete by Tuesday, 2026-06-30 09:45 PDT.
We will provide more information by Tuesday, 2026-06-30 10:00 PDT.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation and updates continues to work without any issues.
Workaround
Customers can continue to use the portal to add comments / notes.
Monitoring
Jun 30, 2026, 4:36 PM UTC
Title
Inbound emails from customers to Google Support are experiencing issues.
Description
The mitigation rollout was completed as of 09:00 AM PDT on 30 June 2026, and all incoming emails are currently being processed without further disruption.
Our engineering teams have shifted focus to replaying the inbound messages that were impacted between 25 June 2026 and 09:00 AM PDT on 30 June 2026.
While there is currently no specific ETA for the email replay to finish, please be advised that this backlog processing may cause case statuses to update dynamically or cause certain closed cases to temporarily reopen.
We will provide more information by Tuesday, 2026-06-30 11:00 PDT.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation and updates continues to work without any issues.
Workaround
Customers can continue to use the portal to add comments / notes.
Monitoring
Jun 30, 2026, 5:53 PM UTC
Title
Inbound emails from customers to Google Support are experiencing issues.
Description
The mitigation rollout was completed as of 09:00 AM PDT on 30 June 2026, and all incoming emails are currently being processed without further disruption.
Our engineers are continuing to work replaying the inbound messages that were impacted between 25 June 2026 and 09:00 AM PDT on 30 June 2026. We expect the email replays to take several hours, please be advised that this backlog processing may cause case statuses to update dynamically or cause certain closed cases to temporarily reopen.
We will provide more information by Tuesday, 2026-06-30 12:15 PDT.
Symptoms
Inbound emails from customers to Google Support are experiencing issues.
Case creation and updates continues to work without any issues.
Workaround
Customers can continue to use the portal to add comments / notes.
Monitoring
Jun 30, 2026, 7:03 PM UTC
Title
Inbound emails from customers to Google Support are experiencing issues.
Description
The mitigation rollout was completed as of 09:00 AM PDT on 30 June 2026, and all incoming emails are currently being processed without further disruption.
Our engineers are continuing to work replaying the inbound messages that were impacted between 25 June 2026 and 09:00 AM PDT on 30 June 2026. We expect the email replays to take several hours, please be advised that this backlog processing may cause case statuses to update dynamically or cause certain closed cases to temporarily reopen.
We will provide more information by Tuesday, 2026-06-30 17:00 PDT.
Symptoms
Inbound emails from customers to Google Support after 09:00 AM PDT on 30 June 2026 are working as expected. The affected emails from the time of the issue are being replayed.
Case creation and updates continues to work without any issues.
Workaround
Customers can continue to use the portal to add comments / notes.
Monitoring
Jul 1, 2026, 12:44 AM UTC
Title
Inbound emails from customers to Google Support are experiencing issues.
Description
The mitigation rollout was completed as of 09:00 AM PDT on 30 June 2026, and all incoming emails are currently being processed without further disruption.
Our engineers are continuing to work replaying the inbound messages that were impacted between 25 June 2026 and 09:00 AM PDT on 30 June 2026. We expect the email replays to take several hours, please be advised that this backlog processing may cause case statuses to update dynamically or cause certain closed cases to temporarily reopen.
We will provide more information by Tuesday, 2026-06-30 21:30 PDT.
Symptoms
Inbound emails from customers to Google Support after 09:00 AM PDT on 30 June 2026 are working as expected. The affected emails from the time of the issue are being replayed.
Case creation and updates continues to work without any issues.
Workaround
Customers can continue to use the portal to add comments / notes.
Resolved
Jul 1, 2026, 4:58 AM UTC
Title
[Resolved] Inbound emails from customers to Google Support were experiencing issues.
Description
The issue with inbound emails to Google Cloud Support has been resolved for all affected customers as of Tuesday, 2026-06-30 20:45 PDT.
From preliminary analysis, the engineering team identified a recent change which was preventing incoming emails from being processed. We have successfully rolled back the change to mitigate the impact.
Backlog processing of all the affected emails is now complete.
We thank you for your patience while we worked on resolving the issue.
Symptoms
Inbound emails from customers to Google Support were experiencing issues.
Case creation and updates continued to work without any issues.
Workaround
None as the issue is resolved.

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