{"meta":{"version":"v1","pricing":{"public":{"label":"Public","description":"Read-only API access for lightweight status checks and public integrations."},"premium":{"label":"Premium (early access)","description":"API keys with higher hourly quotas are available now; webhooks, alerting, and exports are on the roadmap."}},"generatedAt":"2026-07-09T03:33:41.042Z"},"data":{"id":"incident_gws_AWyE1SfEzpe8Qed49Rog","slug":"google-workspace-inbound-emails-from-customers-to-google-support-are-experiencing-issues-2026-06-30","title":"Inbound emails from customers to Google Support are experiencing issues.","summary":"Title: Inbound emails from customers to Google Support are experiencing issues. Description: We are experiencing an issue with Google Cloud Support beginning on Tuesday, 2026-06-30 02:03 PDT. Our engineering team continues to investigate the issue. We will provide an update by Tuesday, 2026-06-30 05:30 PDT with current details. We apologize to all who are affected by the disruption. Symptoms: Inbound emails from customers to Google Support are experiencing issues. Case creation continues to work. Workaround: None at this time.","status":"resolved","severity":"major","startedAt":"2026-06-30T09:03:00+00:00","updatedAt":"2026-07-01T04:58:32+00:00","resolvedAt":"2026-07-01T03:45:00+00:00","provider":{"slug":"google-workspace","name":"Google Workspace"},"affectedServices":[],"links":{"html":"/incidents/google-workspace-inbound-emails-from-customers-to-google-support-are-experiencing-issues-2026-06-30","api":"/api/v1/incidents/google-workspace-inbound-emails-from-customers-to-google-support-are-experiencing-issues-2026-06-30","providerHtml":"/providers/google-workspace"},"impactSummary":"Google Workspace reported a medium severity event affecting Google Workspace Support.","source":{"id":"source_google_workspace_status","kind":"official_api","name":"Google Workspace Status Dashboard","checkedAt":"2026-07-09T03:30:25.375+00:00","officialUrl":"https://www.google.com/appsstatus/dashboard","statusPageUrl":"https://www.google.com/appsstatus/dashboard"},"updates":[{"id":"update_gws_AWyE1SfEzpe8Qed49Rog_20260630t1156570000","status":"investigating","body":"**Title**\nInbound emails from customers to Google Support are experiencing issues.\n**Description**\nWe are experiencing an issue with Google Cloud Support beginning on Tuesday, 2026-06-30 02:03 PDT.\nOur engineering team continues to investigate the issue.\nWe will provide an update by Tuesday, 2026-06-30 05:30 PDT with current details.\nWe apologize to all who are affected by the disruption.\n**Symptoms**\nInbound emails from customers to Google Support are experiencing issues.\nCase creation continues to work.\n**Workaround**\nNone at this time.","createdAt":"2026-06-30T11:56:57+00:00"},{"id":"update_gws_AWyE1SfEzpe8Qed49Rog_20260630t1217190000","status":"monitoring","body":"**Title**\nInbound emails from customers to Google Support are experiencing issues.\n**Description**\nWe believe the issue with Google Support is mitigated.\nOur engineering team continues to investigate the root cause.\nCustomers are being advised if they have an urgent issue to resend previous communication to Google Support.\nWe will provide an update by Tuesday, 2026-06-30 06:30 PDT with current details.\nWe apologize to all who are affected by the disruption.\n**Symptoms**\nInbound emails from customers to Google Support are experiencing issues.\nCase creation continues to work.\n**Workaround**\nNone at this time.","createdAt":"2026-06-30T12:17:19+00:00"},{"id":"update_gws_AWyE1SfEzpe8Qed49Rog_20260630t1228590000","status":"monitoring","body":"**Title**\nInbound emails from customers to Google Support are experiencing issues.\n**Description**\nWe believe the issue with Google Support is mitigated.\nOur engineering team continues to investigate the root cause.\nCustomers are being advised if they have an urgent issue to resend previous communication to Google Support.\nWe will provide an update by Tuesday, 2026-06-30 06:30 PDT with current details.\nWe apologize to all who are affected by the disruption.\n**Symptoms**\nInbound emails from customers to Google Support are experiencing issues.\nCase creation continues to work.\n**Workaround**\nCustomers can continue to use the portal to add comments / notes.","createdAt":"2026-06-30T12:28:59+00:00"},{"id":"update_gws_AWyE1SfEzpe8Qed49Rog_20260630t1328460000","status":"monitoring","body":"**Title**\nInbound emails from customers to Google Support are experiencing issues.\n**Description**\nWe believe the issue with Google Support is mitigated.\nOur engineering team continues to investigate the root cause.\nCustomers are being advised if they have an urgent issue to resend previous communication to Google Support.\nWe will provide an update by Tuesday, 2026-06-30 08:00 PDT with current details.\nWe apologize to all who are affected by the disruption.\n**Symptoms**\nInbound emails from customers to Google Support are experiencing issues.\nCase creation continues to work.\n**Workaround**\nCustomers can continue to use the portal to add comments / notes.","createdAt":"2026-06-30T13:28:46+00:00"},{"id":"update_gws_AWyE1SfEzpe8Qed49Rog_20260630t1406260000","status":"monitoring","body":"**Title**\nInbound emails from customers to Google Support are experiencing issues.\n**Description**\nWe are experiencing an issue with Google Cloud Support beginning on Tuesday, 2026-06-30 02:03 PDT.\nOur engineering team continues to investigate the issue.\nWe will provide an update by Tuesday, 2026-06-30 08:00 PDT with current details.\nWe apologize to all who are affected by the disruption.\n**Symptoms**\nInbound emails from customers to Google Support are experiencing issues.\nCase creation continues to work.\n**Workaround**\nCustomers can continue to use the portal to add comments / notes.","createdAt":"2026-06-30T14:06:26+00:00"},{"id":"update_gws_AWyE1SfEzpe8Qed49Rog_20260630t1451100000","status":"monitoring","body":"**Title**\nInbound emails from customers to Google Support are experiencing issues.\n**Description**\nMitigation work is currently underway by our engineering team.\nWe do not have an ETA for mitigation at this point.\nWe will provide more information by Tuesday, 2026-06-30 08:45 PDT.\n**Symptoms**\nInbound emails from customers to Google Support are experiencing issues.\nCase creation and updates continues to work without any issues.\n**Workaround**\nCustomers can continue to use the portal to add comments / notes.","createdAt":"2026-06-30T14:51:10+00:00"},{"id":"update_gws_AWyE1SfEzpe8Qed49Rog_20260630t1548350000","status":"monitoring","body":"**Title**\nInbound emails from customers to Google Support are experiencing issues.\n**Description**\nMitigation work is currently underway by our engineering team.\nThe mitigation is expected to complete by Tuesday, 2026-06-30 09:45 PDT.\nWe will provide more information by Tuesday, 2026-06-30 10:00 PDT.\n**Symptoms**\nInbound emails from customers to Google Support are experiencing issues.\nCase creation and updates continues to work without any issues.\n**Workaround**\nCustomers can continue to use the portal to add comments / notes.","createdAt":"2026-06-30T15:48:35+00:00"},{"id":"update_gws_AWyE1SfEzpe8Qed49Rog_20260630t1636460000","status":"monitoring","body":"**Title**\nInbound emails from customers to Google Support are experiencing issues.\n**Description**\nThe mitigation rollout was completed as of 09:00 AM PDT on 30 June 2026, and all incoming emails are currently being processed without further disruption.\nOur engineering teams have shifted focus to replaying the inbound messages that were impacted between 25 June 2026 and 09:00 AM PDT on 30 June 2026.\nWhile there is currently no specific ETA for the email replay to finish, please be advised that this backlog processing may cause case statuses to update dynamically or cause certain closed cases to temporarily reopen.\nWe will provide more information by Tuesday, 2026-06-30 11:00 PDT.\n**Symptoms**\nInbound emails from customers to Google Support are experiencing issues.\nCase creation and updates continues to work without any issues.\n**Workaround**\nCustomers can continue to use the portal to add comments / notes.","createdAt":"2026-06-30T16:36:46+00:00"},{"id":"update_gws_AWyE1SfEzpe8Qed49Rog_20260630t1753290000","status":"monitoring","body":"**Title**\nInbound emails from customers to Google Support are experiencing issues.\n**Description**\nThe mitigation rollout was completed as of 09:00 AM PDT on 30 June 2026, and all incoming emails are currently being processed without further disruption.\nOur engineers are continuing to work replaying the inbound messages that were impacted between 25 June 2026 and 09:00 AM PDT on 30 June 2026. We expect the email replays to take several hours, please be advised that this backlog processing may cause case statuses to update dynamically or cause certain closed cases to temporarily reopen.\nWe will provide more information by Tuesday, 2026-06-30 12:15 PDT.\n**Symptoms**\nInbound emails from customers to Google Support are experiencing issues.\nCase creation and updates continues to work without any issues.\n**Workaround**\nCustomers can continue to use the portal to add comments / notes.","createdAt":"2026-06-30T17:53:29+00:00"},{"id":"update_gws_AWyE1SfEzpe8Qed49Rog_20260630t1903190000","status":"monitoring","body":"**Title**\nInbound emails from customers to Google Support are experiencing issues.\n**Description**\nThe mitigation rollout was completed as of 09:00 AM PDT on 30 June 2026, and all incoming emails are currently being processed without further disruption.\nOur engineers are continuing to work replaying the inbound messages that were impacted between 25 June 2026 and 09:00 AM PDT on 30 June 2026. We expect the email replays to take several hours, please be advised that this backlog processing may cause case statuses to update dynamically or cause certain closed cases to temporarily reopen.\nWe will provide more information by Tuesday, 2026-06-30 17:00 PDT.\n**Symptoms**\nInbound emails from customers to Google Support after 09:00 AM PDT on 30 June 2026 are working as expected. The affected emails from the time of the issue are being replayed.\nCase creation and updates continues to work without any issues.\n**Workaround**\nCustomers can continue to use the portal to add comments / notes.","createdAt":"2026-06-30T19:03:19+00:00"},{"id":"update_gws_AWyE1SfEzpe8Qed49Rog_20260701t0044020000","status":"monitoring","body":"**Title**\nInbound emails from customers to Google Support are experiencing issues.\n**Description**\nThe mitigation rollout was completed as of 09:00 AM PDT on 30 June 2026, and all incoming emails are currently being processed without further disruption.\nOur engineers are continuing to work replaying the inbound messages that were impacted between 25 June 2026 and 09:00 AM PDT on 30 June 2026. We expect the email replays to take several hours, please be advised that this backlog processing may cause case statuses to update dynamically or cause certain closed cases to temporarily reopen.\nWe will provide more information by Tuesday, 2026-06-30 21:30 PDT.\n**Symptoms**\nInbound emails from customers to Google Support after 09:00 AM PDT on 30 June 2026 are working as expected. The affected emails from the time of the issue are being replayed.\nCase creation and updates continues to work without any issues.\n**Workaround**\nCustomers can continue to use the portal to add comments / notes.","createdAt":"2026-07-01T00:44:02+00:00"},{"id":"update_gws_AWyE1SfEzpe8Qed49Rog_20260701t0458320000","status":"resolved","body":"**Title**\n[Resolved] Inbound emails from customers to Google Support were experiencing issues.\n**Description**\nThe issue with inbound emails to Google Cloud Support has been resolved for all affected customers as of Tuesday, 2026-06-30 20:45 PDT.\nFrom preliminary analysis, the engineering team identified a recent change which was preventing incoming emails from being processed. We have successfully rolled back the change to mitigate the impact.\nBacklog processing of all the affected emails is now complete.\nWe thank you for your patience while we worked on resolving the issue.\n**Symptoms**\nInbound emails from customers to Google Support were experiencing issues.\nCase creation and updates continued to work without any issues.\n**Workaround**\nNone as the issue is resolved.","createdAt":"2026-07-01T04:58:32+00:00"}],"access":{"plan":"public","keyed":false}}}