{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-08-19T16:46:48.511Z"
  },
  "data": {
    "id": "incident_gws_MpR24eKjibRq1YEEaTfp",
    "slug": "google-workspace-summary-investigating-access-issues-with-classroom-s-new-web-homepage-2026-08-18-1yeeatfp",
    "title": "**Summary:** Investigating access issues with Classroom’s new web homepage. **Description:** We are investigating…",
    "summary": "Summary:: Investigating access issues with Classroom’s new web homepage. Description:: We are investigating reports of access issues with Classroom’s new web homepage beginning on Thursday, 2026-08-13. Our engineering team is currently working on a potential fix while continuing to investigate the full root cause. We will provide an update by Tuesday, 2026-08-18 13:00 PDT with current details. We apologize to all who are affected by the disruption. Symptoms:: Admins and some Teachers may experience permission errors when accessing Classroom’s new web homepage. Workaround:: Users should still be able to navigate to other views from the left hand pane of the interface.",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-08-18T19:03:00+00:00",
    "updatedAt": "2026-08-18T23:02:54+00:00",
    "resolvedAt": "2026-08-18T22:30:00+00:00",
    "provider": {
      "slug": "google-workspace",
      "name": "Google Workspace"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/google-workspace-summary-investigating-access-issues-with-classroom-s-new-web-homepage-2026-08-18-1yeeatfp",
      "api": "/api/v1/incidents/google-workspace-summary-investigating-access-issues-with-classroom-s-new-web-homepage-2026-08-18-1yeeatfp",
      "providerHtml": "/providers/google-workspace",
      "alerts": "https://outagedeck.com/account?stack=google-workspace&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Google Workspace reported a low severity event affecting Classroom.",
    "source": {
      "id": "source_google_workspace_status",
      "kind": "official_api",
      "name": "Google Workspace Status Dashboard",
      "checkedAt": "2026-08-19T16:40:18.688+00:00",
      "officialUrl": "https://www.google.com/appsstatus/dashboard",
      "statusPageUrl": "https://www.google.com/appsstatus/dashboard"
    },
    "updates": [
      {
        "id": "update_gws_MpR24eKjibRq1YEEaTfp_20260818t1935270000",
        "status": "investigating",
        "body": "**Summary:**\nInvestigating access issues with Classroom’s new web homepage.\n**Description:**\nWe are investigating reports of access issues with Classroom’s new web homepage beginning on Thursday, 2026-08-13.\nOur engineering team is currently working on a potential fix while continuing to investigate the full root cause.\nWe will provide an update by Tuesday, 2026-08-18 13:00 PDT with current details.\nWe apologize to all who are affected by the disruption.\n**Symptoms:**\nAdmins and some Teachers may experience permission errors when accessing Classroom’s new web homepage.\n**Workaround:**\nUsers should still be able to navigate to other views from the left hand pane of the interface.",
        "createdAt": "2026-08-18T19:35:27+00:00"
      },
      {
        "id": "update_gws_MpR24eKjibRq1YEEaTfp_20260818t2000360000",
        "status": "monitoring",
        "body": "**Summary:**\nMitigating access issues with Classroom’s new web homepage.\n**Description:**\nMitigation work is currently underway by our engineering team.\nThe mitigation is expected to complete by Tuesday, 2026-08-18 14:00 PDT.\nWe will provide more information by Tuesday, 2026-08-18 14:15 PDT.\n**Symptoms:**\nAdmins and some Teachers may experience permission errors when accessing Classroom’s new web homepage.\n**Workaround:**\nUsers should still be able to navigate to other views from the left hand pane of the interface.",
        "createdAt": "2026-08-18T20:00:36+00:00"
      },
      {
        "id": "update_gws_MpR24eKjibRq1YEEaTfp_20260818t2027490000",
        "status": "monitoring",
        "body": "**Summary:**\nMitigating access issues for Workspace Admins with Classroom’s web homepage.\n**Description:**\nOur engineering has identified the cause and mitigation work is currently underway.\nThe mitigation rollout is expected to take several hours.\nWe will provide more information by Wednesday, 2026-08-19 8:00 PDT.\n**Symptoms:**\nWorkspace Admins may experience permission errors when accessing Classroom’s web homepage.\nRemaining Classroom functionality remains unaffected.\nThe Classroom Mobile App and the Classroom API are unaffected by the issue.\n**Workaround:**\nAll other pages are unaffected and admins can navigate to other pages using the left hand pane on the interface.\nWorkspace Admins can still create classes without any issue.\nWorkspace Admins can also view the courses that they are in by going to https://classroom.google.com/h/tv",
        "createdAt": "2026-08-18T20:27:49+00:00"
      },
      {
        "id": "update_gws_MpR24eKjibRq1YEEaTfp_20260818t2302540000",
        "status": "resolved",
        "body": "**Summary**\n[Mitigated] Access issues for Workspace Admins with Classroom’s web homepage.\n**Description**\nThe issue with Classroom has been resolved for all affected users as of Tuesday, 2026-08-18 15:30 PDT.\nFrom preliminary analysis, the issue was triggered due to a recent change which caused the permission mismatch, our Engineering team has rolled out the fix to mitigate the impact.\nWe thank you for your patience while we worked on resolving the issue.\n**Symptoms**\nWorkspace Admins may have experienced permission errors when accessing Classroom’s web homepage.\nRemaining Classroom functionality remained unaffected.\nThe Classroom Mobile App and the Classroom API were unaffected by the issue.\n**Workaround**\nNone as the issue is resolved",
        "createdAt": "2026-08-18T23:02:54+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}