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Incident detail

Service Degradation - Tigo and Claro Colombia

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Dear emnify Customers,

    We are currently investigating a connectivity issue affecting devices connected via the Tigo network in Colombia. Customers may experience intermittent connectivity issues or degraded service.

    Our team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible.

    We will provide further updates as the investigation progresses.

    Kind regards,

    emnify Support Team

  2. Investigating

    Dear emnify Customers,

    We have contacted Tigo and are actively working with their team to investigate the issue. We are currently awaiting further details regarding the root cause and their ongoing remediation efforts.

    In the meantime, affected SIMs should continue to have connectivity through other available networks, including Claro and Movistar.

    We will continue to monitor the situation and provide another update as soon as more information becomes available.

    Kind regards,

    emnify Support Team

  3. Investigating

    After further checking and monitoring, we have confirmed that operator Claro Colombia is also experiencing service degradation.

    We have already reached out to this operator to check the issue further.

    Further updates to follow.

  4. Identified

    We continue to chase updates on the two affected networks and a signaling carrier.

    More updates to follow shortly.