Service Degradation - operators in the LATAM region

Dear emnify Customers,

We are currently investigating a connectivity issue affecting devices connected via the Tigo network in Colombia. Customers may experience intermittent connectivity issues or degraded service.

Our team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible.

We will provide further updates as the investigation progresses.

Kind regards,

emnify Support Team

Dear emnify Customers,

We have contacted Tigo and are actively working with their team to investigate the issue. We are currently awaiting further details regarding the root cause and their ongoing remediation efforts.

In the meantime, affected SIMs should continue to have connectivity through other available networks, including Claro and Movistar.

We will continue to monitor the situation and provide another update as soon as more information becomes available.

Kind regards,

emnify Support Team

After further checking and monitoring, we have confirmed that operator Claro Colombia is also experiencing service degradation.

We have already reached out to this operator to check the issue further.

Further updates to follow.

We continue to chase updates on the two affected networks and a signaling carrier.

More updates to follow shortly.

Dear emnify Customers,

The impact of the issue is also affecting other LATAM operators, particularly in Mexico and Colombia, among others, which could suggest a potential problem with the interconnect signaling links.

We are validating with more tests and working closely with operators and signaling carriers.

We will keep you posted with more updates.

Dear emnify Customers,

Our recent tests are still showing network instability across multiple operators in the LATAM region. In summary, please see the list of countries below with at least 1 network and LTE affected.

Colombia

Peru

Puerto Rico

Costa Rica

Guatemala

El Salvador

Panama

Honduras

We are continuously working with our roaming partners and signaling carriers towards a solution.

We will keep you posted with more updates.

Dear emnify Customers,

The affected signaling carriers and network operators have resolved the issue within their networks.

Our latest network tests are passing successfully, and our monitoring confirms that traffic is processing as expected and has returned to normal levels.

We will continue to monitor traffic closely to ensure ongoing stability.

Kind regards,

emnify Support Team

Dear emnify Customers,

This incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center.

Kind regards,

emnify Support Team