{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-09-08T01:02:11.442Z"
  },
  "data": {
    "id": "incident_statuspage_emnify_90xp7dv0kzk8",
    "slug": "emnify-service-degradation-tigo-colombia-2026-07-24",
    "title": "Service Degradation - operators in the LATAM region",
    "summary": "Service Degradation - operators in the LATAM region",
    "status": "resolved",
    "severity": "minor",
    "startedAt": "2026-07-24T12:32:48.669+00:00",
    "updatedAt": "2026-07-27T13:19:17.153+00:00",
    "resolvedAt": "2026-07-27T13:19:17.133+00:00",
    "provider": {
      "slug": "emnify",
      "name": "emnify"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/emnify-service-degradation-tigo-colombia-2026-07-24",
      "api": "/api/v1/incidents/emnify-service-degradation-tigo-colombia-2026-07-24",
      "providerHtml": "/providers/emnify",
      "alerts": "https://outagedeck.com/account?stack=emnify&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "emnify reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_emnify_status",
      "kind": "official_api",
      "name": "emnify Status",
      "checkedAt": "2026-09-08T00:55:04.462+00:00",
      "officialUrl": "https://status.emnify.com",
      "statusPageUrl": "https://status.emnify.com"
    },
    "updates": [
      {
        "id": "update_statuspage_emnify_90xp7dv0kzk8_j1kbg0rynrfj",
        "status": "investigating",
        "body": "Dear emnify Customers,\n\nWe are currently investigating a connectivity issue affecting devices connected via the Tigo network in Colombia. Customers may experience intermittent connectivity issues or degraded service.\n\nOur team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible.\n\nWe will provide further updates as the investigation progresses.\n\n\nKind regards, \nemnify Support Team",
        "createdAt": "2026-07-24T12:32:48.774+00:00"
      },
      {
        "id": "update_statuspage_emnify_90xp7dv0kzk8_2h8ygnm0sch9",
        "status": "investigating",
        "body": "Dear emnify Customers,\n\nWe have contacted Tigo and are actively working with their team to investigate the issue. We are currently awaiting further details regarding the root cause and their ongoing remediation efforts.\n\nIn the meantime, affected SIMs should continue to have connectivity through other available networks, including Claro and Movistar.\n\nWe will continue to monitor the situation and provide another update as soon as more information becomes available.\n\n\nKind regards, \nemnify Support Team",
        "createdAt": "2026-07-24T12:47:13.008+00:00"
      },
      {
        "id": "update_statuspage_emnify_90xp7dv0kzk8_0dxf4vcprrzy",
        "status": "investigating",
        "body": "After further checking and monitoring, we have confirmed that operator Claro Colombia is also experiencing service degradation. \n\nWe have already reached out to this operator to check the issue further. \n\nFurther updates to follow.",
        "createdAt": "2026-07-24T18:02:52.339+00:00"
      },
      {
        "id": "update_statuspage_emnify_90xp7dv0kzk8_hjf5sv1b2m2s",
        "status": "identified",
        "body": "We continue to chase updates on the two affected networks and a signaling carrier. \n\nMore updates to follow shortly.",
        "createdAt": "2026-07-24T19:06:44.213+00:00"
      },
      {
        "id": "update_statuspage_emnify_90xp7dv0kzk8_qw76srcbpkj5",
        "status": "identified",
        "body": "Dear emnify Customers,\n\nThe impact of the issue is also affecting other LATAM operators, particularly in Mexico and Colombia, among others, which could suggest a potential problem with the interconnect signaling links.\n\nWe are validating with more tests and working closely with operators and signaling carriers.\n\nWe will keep you posted with more updates.",
        "createdAt": "2026-07-25T03:30:59.702+00:00"
      },
      {
        "id": "update_statuspage_emnify_90xp7dv0kzk8_f29q46x3vfl1",
        "status": "identified",
        "body": "Dear emnify Customers,\n\nOur recent tests are still showing network instability across multiple operators in the LATAM region. In summary, please see the list of countries below with at least 1 network and LTE affected. \n\nColombia\nPeru\nPuerto Rico\nCosta Rica\nGuatemala\nEl Salvador\nPanama\nHonduras\n\nWe are continuously working with our roaming partners and signaling carriers towards a solution. \n\nWe will keep you posted with more updates.",
        "createdAt": "2026-07-26T17:28:53.883+00:00"
      },
      {
        "id": "update_statuspage_emnify_90xp7dv0kzk8_v1cf97q9gqr7",
        "status": "monitoring",
        "body": "Dear emnify Customers,\n\nThe affected signaling carriers and network operators have resolved the issue within their networks.\n\nOur latest network tests are passing successfully, and our monitoring confirms that traffic is processing as expected and has returned to normal levels.\n\nWe will continue to monitor traffic closely to ensure ongoing stability.\n\n\nKind regards, \nemnify Support Team",
        "createdAt": "2026-07-27T11:24:59.699+00:00"
      },
      {
        "id": "update_statuspage_emnify_90xp7dv0kzk8_p2kmvzr74hjd",
        "status": "resolved",
        "body": "Dear emnify Customers,\n\nThis incident has been resolved. In case you are still having issues, please reach out to our Support Team via our Help Center.\n\n\nKind regards, \nemnify Support Team",
        "createdAt": "2026-07-27T13:19:17.133+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}