{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-07-25T00:05:05.231Z"
  },
  "data": {
    "id": "incident_statuspage_emnify_90xp7dv0kzk8",
    "slug": "emnify-service-degradation-tigo-colombia-2026-07-24",
    "title": "Service Degradation - Tigo and Claro Colombia",
    "summary": "Service Degradation - Tigo and Claro Colombia",
    "status": "identified",
    "severity": "minor",
    "startedAt": "2026-07-24T12:32:48.669+00:00",
    "updatedAt": "2026-07-24T19:06:44.215+00:00",
    "resolvedAt": null,
    "provider": {
      "slug": "emnify",
      "name": "emnify"
    },
    "affectedServices": [],
    "links": {
      "html": "/incidents/emnify-service-degradation-tigo-colombia-2026-07-24",
      "api": "/api/v1/incidents/emnify-service-degradation-tigo-colombia-2026-07-24",
      "providerHtml": "/providers/emnify"
    },
    "impactSummary": "emnify reported a minor event for the affected tracked services.",
    "source": {
      "id": "source_emnify_status",
      "kind": "official_api",
      "name": "emnify Status",
      "checkedAt": "2026-07-25T00:00:07.683+00:00",
      "officialUrl": "https://status.emnify.com",
      "statusPageUrl": "https://status.emnify.com"
    },
    "updates": [
      {
        "id": "update_statuspage_emnify_90xp7dv0kzk8_j1kbg0rynrfj",
        "status": "investigating",
        "body": "Dear emnify Customers,\n\nWe are currently investigating a connectivity issue affecting devices connected via the Tigo network in Colombia. Customers may experience intermittent connectivity issues or degraded service.\n\nOur team is actively working with the network provider to investigate the issue, identify the root cause, and restore normal service as quickly as possible.\n\nWe will provide further updates as the investigation progresses.\n\n\nKind regards, \nemnify Support Team",
        "createdAt": "2026-07-24T12:32:48.774+00:00"
      },
      {
        "id": "update_statuspage_emnify_90xp7dv0kzk8_2h8ygnm0sch9",
        "status": "investigating",
        "body": "Dear emnify Customers,\n\nWe have contacted Tigo and are actively working with their team to investigate the issue. We are currently awaiting further details regarding the root cause and their ongoing remediation efforts.\n\nIn the meantime, affected SIMs should continue to have connectivity through other available networks, including Claro and Movistar.\n\nWe will continue to monitor the situation and provide another update as soon as more information becomes available.\n\n\nKind regards, \nemnify Support Team",
        "createdAt": "2026-07-24T12:47:13.008+00:00"
      },
      {
        "id": "update_statuspage_emnify_90xp7dv0kzk8_0dxf4vcprrzy",
        "status": "investigating",
        "body": "After further checking and monitoring, we have confirmed that operator Claro Colombia is also experiencing service degradation. \n\nWe have already reached out to this operator to check the issue further. \n\nFurther updates to follow.",
        "createdAt": "2026-07-24T18:02:52.339+00:00"
      },
      {
        "id": "update_statuspage_emnify_90xp7dv0kzk8_hjf5sv1b2m2s",
        "status": "identified",
        "body": "We continue to chase updates on the two affected networks and a signaling carrier. \n\nMore updates to follow shortly.",
        "createdAt": "2026-07-24T19:06:44.213+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}