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Incident detail

Issues with Portal authentication

Resolved incidentMinor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Dear emnify customers,

    We are investigating issues with portal authentication, and we are looking into mitigating the issue.

    Further updates to follow shortly.

    Kind regards,

    emnify Support Team

  2. Identified

    We have identified that a third-party provider caused the issue.

    As of writing, we are starting to see that error rates are going down.

    More updates to follow shortly.

  3. Resolved

    The incident has been resolved, and we confirm that portal authentication is fully functional again.

    In case you are still having issues, please reach out to our Support Team via our Help Center.

    Kind regards,

    emnify Support Team