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Service degradation - Telcel Mexico

Resolved incidentMinor

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating a service degradation impacting Telcel connectivity in Mexico. We will provide an update shortly.

  2. Identified

    We have contacted Telcel Mexico and are currently awaiting their response. In the meantime, we have temporarily blocked connections to the Telcel network to prevent further attachments, allowing affected SIMs to connect via alternative networks like Movistar or AT&T. We will share another update as soon as more information becomes available.

  3. Monitoring

    We are seeing traffic returning to normal levels. As a result, we have unblocked the Telcel network and service is recovering. We will continue to monitor the situation closely

  4. Resolved

    This incident has been resolved. If you continue to experience any issues, please contact our Customer Support team