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Incident detail

Service degradation - MTN (Guinea-Bissau)

Resolved incidentMinor

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Timeline

Incident updates

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  1. Investigating

    We are currently investigating connectivity issues affecting devices connected through the MTN network in Guinea-Bissau. At this time, other mobile networks in the country are operating normally and are not impacted.

    Further updates will be provided as more information becomes available.

  2. Identified

    We are currently in contact with the operator and working with them while they implement corrective actions on their side to restore normal service.

    Other mobile networks in Guinea-Bissau continue to operate normally and are not impacted.

    We will continue to provide updates as more information becomes available.

  3. Resolved

    As the issue remains ongoing, we have temporarily removed MTN from the list of available networks in our data plans for Guinea-Bissau to minimize customer impact. Customers can continue to use alternative networks in Guinea-Bissau, which are operating normally.

    We will continue to monitor the situation closely and will re-enable MTN once the network demonstrates stable and reliable service.