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Incident detail

Service Degradation - MTN & Airtel Uganda

Resolved incidentMinor

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Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Identified

    Dear emnify Customers,

    We are observing a country-wide network shutdown in Uganda, which appears to be affecting multiple mobile network operators, including MTN and Airtel. Devices attempting to connect to these networks may experience complete loss of connectivity or degraded service.

    Our team is closely monitoring the situation and will provide updates as soon as new information becomes available.

    Kind regards,

    emnify Support Team

  2. Identified

    Dear emnify Customers,

    The nationwide connectivity disruption in Uganda remains ongoing and is affecting both MTN and Airtel. Services may continue to be unavailable or unstable for devices attempting to connect.

    We are actively tracking the situation and will share further updates as details become available.

    Kind regards,

    emnify Support Team

  3. Identified

    Dear emnify Customers,

    Our latest network tests toward Airtel are returning successful results, while connectivity via MTN is still failing. We are actively engaging with both networks to confirm the expected timeline for full service restoration.

    We will continue to monitor the situation closely and share further updates as restoration progresses.

    Kind regards,

    emnify Support Team

  4. Resolved

    The incident has been resolved. Service in Uganda is now fully operational