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Login Issues in certain regions (Incident 5572)

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Some customers may be experiencing issues when attempting to sign in to Docusign in the AU region. Engineering teams have been engaged and we are actively triaging this issue.

  2. Identified

    Our engineering teams have identified the potential cause of this issue and we are in the process of deploying a fix.

  3. Monitoring

    Our engineering teams have deployed a fix to the affected environments and we are monitoring our telemetry to validate.

  4. Resolved

    Further monitoring has concluded that the fix implemented by our engineering teams has resolved this incident.

  5. Resolved

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.

    Customers may have experienced errors from 2026-08-11 04:00 AM UTC until 2026-08-11 06:58 AM UTC.

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Login Issues in AU region (Incident 5572)

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