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Incident detail

Some users may not be receiving login verification code and password reset emails (Incident 6112)

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    Some users are not receiving login verification code and password reset emails. We are working with affected customers and their email providers to resolve the issue. Until then, users should check spam or junk folders and confirm that their email provider allows Docusign addresses. Envelope delivery emails are not affected.

  2. Identified

    We are continuing to work with affected customers and their email providers to resolve the issue. Until then, users should check spam or junk folders and confirm that their email provider allows Docusign addresses. Envelope delivery emails are not affected.

  3. Monitoring

    A fix has been implemented and we are monitoring the results.

  4. Resolved

    The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation. Some customers may not have received login verification codes or password-reset emails from 2026-10-31 18:33 PM UTC until 2026-11-01 06:27 AM UTC.

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