{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-11-02T18:54:25.231Z"
  },
  "data": {
    "id": "incident_docusign_fba4d07c7dd2b5a079b996c967f26cb0",
    "slug": "docusign-some-users-may-not-be-receiving-login-verification-code-and-password-2026-10-31-67f26cb0",
    "title": "Some users may not be receiving login verification code and password reset emails (Incident 6112)",
    "summary": "Some users may not be receiving login verification code and password reset emails (Incident 6112)",
    "status": "resolved",
    "stale": false,
    "severity": "major",
    "startedAt": "2026-10-31T22:12:28.487929+00:00",
    "updatedAt": "2026-11-02T02:41:03.331808+00:00",
    "resolvedAt": "2026-11-02T02:36:00+00:00",
    "provider": {
      "slug": "docusign",
      "name": "Docusign"
    },
    "affectedServices": [
      {
        "slug": "docusign-esignature",
        "name": "eSignature"
      }
    ],
    "links": {
      "html": "/incidents/docusign-some-users-may-not-be-receiving-login-verification-code-and-password-2026-10-31-67f26cb0",
      "api": "/api/v1/incidents/docusign-some-users-may-not-be-receiving-login-verification-code-and-password-2026-10-31-67f26cb0",
      "providerHtml": "/providers/docusign",
      "alerts": "https://outagedeck.com/account?stack=docusign&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "Docusign reported performance degradation affecting eSignature / NA3, eSignature / NA1, eSignature / NA4, eSignature / NA2.",
    "source": {
      "id": "source_docusign_status",
      "kind": "official_api",
      "name": "Docusign Status",
      "checkedAt": "2026-11-02T18:50:38.339+00:00",
      "stale": false,
      "officialUrl": "https://health.docusign.com/status",
      "statusPageUrl": "https://health.docusign.com/status"
    },
    "updates": [
      {
        "id": "update_docusign_fba4d07c7dd2b5a079b996c967f26cb0_fc537d63939f55d49a09e9bbb022aac1",
        "status": "identified",
        "body": "Some users are not receiving login verification code and password reset emails. We are working with affected customers and their email providers to resolve the issue. Until then, users should check spam or junk folders and confirm that their email provider allows Docusign addresses. Envelope delivery emails are not affected.",
        "createdAt": "2026-10-31T22:12:28.487929+00:00"
      },
      {
        "id": "update_docusign_fba4d07c7dd2b5a079b996c967f26cb0_423f25a96ef4b6e4cfb7cd90c65df091",
        "status": "identified",
        "body": "We are continuing to work with affected customers and their email providers to resolve the issue. Until then, users should check spam or junk folders and confirm that their email provider allows Docusign addresses. Envelope delivery emails are not affected.",
        "createdAt": "2026-11-01T01:40:58.91632+00:00"
      },
      {
        "id": "update_docusign_fba4d07c7dd2b5a079b996c967f26cb0_71011694b237391082e83b8986a9c50c",
        "status": "monitoring",
        "body": "A fix has been implemented and we are monitoring the results.",
        "createdAt": "2026-11-02T02:11:25.409007+00:00"
      },
      {
        "id": "update_docusign_fba4d07c7dd2b5a079b996c967f26cb0_08c85fb4aaa36af126f89a2e372edda5",
        "status": "resolved",
        "body": "The incident has been resolved. Incident duration and timelines are subject to revision pending the results of any related investigation.  Some customers may not have received login verification codes or password-reset emails from 2026-10-31 18:33 PM UTC until 2026-11-01 06:27 AM UTC.",
        "createdAt": "2026-11-02T02:36:00+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}